The following provides answers to the most common questions regarding our application.

I have dangerous goods cargo. Where can I enter details?

Dangerous goods handling is subjected to strict regulations. That’s why one of our dangerous goods experts will approach you after submitting your quote request in order to obtain the required information.

Does selection of the Incoterms CIF/CIP automatically cover full insurance?

No, the sole selection of an Incoterm does not automatically cover full insurance. If you want to book insurance cover as part of an online booking, please add instructions to the remarks section in the booking entry screen. For more information about insurance coverage click here.

Can I insure my goods for their full value?

Yes, we can arrange full cover via Nacora Insurance Brokers, a wholly owned subsidiary of Kuehne + Nagel. If you want to request an insurance quotation please contact your local Kuehne + Nagel office. Contact details are available here. If you want to book insurance cover as part of an online booking, please add instructions to the remarks section in the booking entry screen. For more information about insurance coverage click here.

I have submitted a booking. Who is my contact person for further handling?

Our local operators will check your booking and make further arrangements. You will receive a confirmation with details from your local operator in charge as soon as preparations have been made.

I have lost my username and/or password. How can I login?

Simply click “forgot password” below the "Sign In" field and enter your username or email address. Your password will be mailed to your registered address.

Which browser types are supported?

Our application supports Microsoft Internet Explorer 11 or higher as well as Mozilla Firefox. If you are unsure which version you are using please ask your system administrator for assistance.

I am using Microsoft Internet Explorer 11 or higher but the website does not load properly.

In case you are receiving the error "you are using an outdated browser version" despite utilizing Internet Explorer 11 or higher, please check your browser settings. For more information click here to read more about this on our support website.

What is the maximum size of a piece I can book via KN FreightNet for LCL?

In order to receive an instant pricing or place an automated booking the maximum size per piece for most countries is 230x210x225 cm and a maximum weight of 2000 kg.

Some countries do however have different limits, either smaller or bigger. You are welcome to enter a larger shipment, in case this exceeds the limit at either origin or destination side, the request will lead into a manual process as prior checking by our local operators is required.

What is the maximum size of a shipment I can book via KN FreightNet for LCL?

In order to receive an instant pricing or place an automated booking the maximum cbm is 15 cbm and a maximum weight of 12,000.0 kg. You are welcome to enter a larger shipment, however these will lead into a manual process as prior checking by our local operators is required.

What is the maximum number of containers that I can book via KN Pledge?

In order to receive an instant pricing or place an automated booking the maximum number of containers that can be quoted and booked online is 9 containers. In case that your booking is more than 9, please reach out to your nearest Kuehne-Nagel office who will be happy to assist you with the requested quote.  

I would like to receive a rate for multiple container types and sizes, how do I proceed via KN Pledge?

KN Pledge is right now only able to provide you with instant pricing for 1 container type, so in the event that you have multiple container types and sizes, multiple rate requests can be sent.

On top of the extended liability that is incl. into KN Pledge, can I insure my goods for their full value in case that the cargo value is more than $100.000?

Yes, we can arrange full cover via Nacora Insurance Brokers, a wholly owned subsidiary of Kuehne + Nagel. If you want to request an insurance quotation please contact your local Kuehne + Nagel office. Contact details are available here. If you want to book insurance cover as part of an online booking, please add instructions to the remarks section in the booking entry screen. For more information about insurance coverage click here.

What do you mean by guaranteed lead time for KN Pledge?

In case that Kuehne-Nagel is to exceed the lead-time given to you at the time of quotation, we will refund you the freight charges paid. Terms and conditions apply.

When does the KN Pledge lead time start and end?

The lead-time starts when Kuehne + Nagel takes possession of the container. For door moves, the lead-time starts at the time of pick up from customer’s selected premises and for container yard moves, from the time the container was delivered back to the container yard or the respective ramp. The lead- time stops when Kuehne + Nagel hands over the possession of the container to the consignee, its agent, representative or other nominated third parties. For door- to-door moves, the lead-time ends at the time of delivery at the customer’s selected premises and for container yard moves, it ends from the time of container availability at the container yard.

What is covered in your extended KN Pledge liability?

On top of our standard Bill of lading terms and conditions, the extended liability offered through KN Pledge is covering the following:

  • Accidental damage, including act, neglect, or default of the master, mariner, pilot, or the servants of the carrier in the navigation or in the management of the ship
  • Fire, Explosion, Washing over board,  Perils, dangers and accidents of the sea or other navigable waters
  • Act of God, (natural perils)
  • Act of War and Strikes, within the scope of the war and strikes clauses
  • General Averages Securities

Terms and conditions apply.

 

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