I have entered a postal code which is not known to KN FreightNet. How can I proceed?

In case you have entered details which cannot be handled by KN FreightNet you can proceed with the quotation or book and have the option to send a manual request to your local Kuehne + Nagel office. An operator will get back to you in time.

How do I know which Kuehne + Nagel station to choose from?

If you are unsure, simply enter a city or airport code in order to choose the station related to that place. If you enter a city which has no Kuehne + Nagel station, a list of Kuehne + Nagel stations including the distance from the entered city is shown.

The destination of my shipment cannot be chosen. What shall I do?

Currently we only offer service between our stations. The list of routings is constantly increasing. For other selections please contact your local Kuehne + Nagel office.

I have dangerous goods cargo. Where can I enter details?

Dangerous goods handling is subjected to strict regulations. That’s why one of our dangerous goods experts will approach you after submitting your quote/booking in order to obtain the required information.

What is the maximum size of a piece I can book via KN FreightNet?

In order to receive an instant pricing or place an automated booking the maximum size per piece is 304x230x160 cm with a maximum chargeable weight of 6804,0 kg. You are welcome to book larger shipment, however these will lead into a manual process as prior checking by our local operators is required.

How do I know which Kuehne + Nagel product to choose?

Please visit the products page in order to obtain detailed information and find the right solution for your needs.

Can I insure my goods for their full value?

Yes, we can arrange full cover via Nacora Insurance Brokers, a wholly owned subsidiary of Kuehne + Nagel. If you want to request an insurance quotation please contact your local Kuehne + Nagel office. Contact details are available here. If you want to book insurance cover as part of an online booking, please add instructions to the remarks section in  the booking entry screen. For more information about insurance coverage click here.

Does selection of the Incoterms CIF/CIP automatically cover full insurance?

No, the sole selection of an Incoterm does not automatically cover full insurance. If you want to book insurance cover as part of an online booking, please add instructions to the remarks section in  the booking entry screen. For more information about insurance coverage click here.

What if I want to ship at a time later than 14 days?

Simply save your quote and update 14 days before planned shipping date in order to receive an up-to-date pricing.

How do I know if screening fee is required for my shipment?

Each country has its own regulations and applicability depends on many factors. Our local operators check every shipment upon booking and can give you detailed information on decision and local regulations. For general information on regulations please contact your local office. Contact details are available via here.

I have submitted a booking. Who is my contact person for further handling?

Our local operators will check your booking and make further arrangements. You will receive a confirmation with details from your local operator in charge as soon as preparations have been made.

How long are quotations and bookings stored in KN FreightNet?

Quotations in "Your Quotes" are stored for 45 days after creation and bookings are available for 180 days in "Your Bookings".

I have lost my username and/or password. How can I login?

Simply click “forgot password” below the "Sign In" field and enter your username or email address. Your password will be mailed to your registered address.

I have an Airfreight account. Can I use Seafreight LCL as well?

Yes, all Airfreight users can automatically access Seafreight LCL as well.

Which browser types are supported?

Our application supports Microsoft Internet Explorer 10 or higher as well as Mozilla Firefox 3.6 or higher. If you are unsure which version you are using please ask your system administrator for assistance.

I am using Microsoft Internet Explorer 11 or higher but the website does not load properly.

In case you are receiving the error "you are using an outdated browser version" despite utilizing Internet Explorer 11 or higher, please check your browser settings. For more information click here to read more about this on our support website.

How do I create a template from a quote?

Please use this link to find your answer.

How do I create a template from a new booking?

Please use this link to find your answer.

How do I convert a saved quote into a booking?

Please use this link to find your answer.

How do I use a saved address with new contact information?

Please use this link to find your answer.

How do I track my shipment via public tracking?

Please use this link to find your answer.

How do I enter package details correctly?

Please use this link to find your answer.

 

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