The following provides answers to the most common questions regarding our application.
I have dangerous goods cargo. Where can I enter details?
Dangerous goods handling is subjected to strict regulations. That’s why one of our dangerous goods experts will approach you after submitting your quote request in order to obtain the required information.
Does selection of the Incoterms CIF/CIP automatically cover full insurance?
No, the sole selection of an Incoterm does not automatically cover full insurance. If you want to book insurance cover as part of an online booking, please add instructions to the remarks section in the booking entry screen. For more information about insurance coverage click here.
Can I insure my goods for their full value?
Yes, we can arrange full cover via Nacora Insurance Brokers, a wholly owned subsidiary of Kuehne + Nagel. If you want to request an insurance quotation please contact your local Kuehne + Nagel office. Contact details are available here. If you want to book insurance cover as part of an online booking, please add instructions to the remarks section in the booking entry screen. For more information about insurance coverage click here.
I have submitted a booking. Who is my contact person for further handling?
Our local operators will check your booking and make further arrangements. You will receive a confirmation with details from your local operator in charge as soon as preparations have been made.
I have lost my username and/or password. How can I login?
Simply click “forgot password” below the "Sign In" field and enter your username or email address. Your password will be mailed to your registered address.
Which browser types are supported?
Our application supports Microsoft Internet Explorer 11 or higher as well as Mozilla Firefox. If you are unsure which version you are using please ask your system administrator for assistance.
I am using Microsoft Internet Explorer 11 or higher but the website does not load properly.
In case you are receiving the error "you are using an outdated browser version" despite utilizing Internet Explorer 11 or higher, please check your browser settings. For more information click here to read more about this on our support website.
What is the maximum size of a piece I can book via KN FreightNet for LCL?
In order to receive an instant pricing or place an automated booking the maximum size per piece for most countries is 230x210x225 cm and a maximum weight of 2000 kg.
Some countries do however have different limits, either smaller or bigger. You are welcome to enter a larger shipment, in case this exceeds the limit at either origin or destination side, the request will lead into a manual process as prior checking by our local operators is required.
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